Effective Date: 16 July 2025

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Sweet District ("we", "us", or "our") is committed to protecting your personal information and handling it responsibly.

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This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website, shop online, or interact with us.

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What We Collect

We may collect the following information when you interact with us via our website (hosted on Wix), online store (powered by Ecwid), or payment provider (Square/PayPal):

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• Your full name

• Email address

• Phone number

• Delivery or billing address

• Order details

• Payment information (processed securely via Square/PayPal)

• Any messages or feedback you provide

• \IP address, browser type, and device information (collected via Wix/Ecwid cookies)

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How We Collect Your Information

We collect your information through:

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• Online order forms (via Ecwid)

• Contact or enquiry forms

• Direct communication via email, phone or social media

• Cookies and analytics tools on our website

• Payment processing via Square/PayPal

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Why We Collect Your Information

We collect and use your information to:

• Process your orders and payments

• Deliver your products

• Send order confirmations, updates, or follow-ups

• Respond to your questions or requests

• Improve your shopping experience

• Comply with legal obligations

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We do not sell or rent your personal information.

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Sharing Your Information

We only share your information with:

• Ecwid, to manage orders and cart data

• Square/PayPal, to process payments securely

• Wix, which hosts our website and stores some customer interactions

• Legal authorities, if required by law

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All third-party services we use comply with Australian privacy obligations or equivalent standards.

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How Your Information is Stored

We store your data:

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• On secure, encrypted servers managed by Wix, Ecwid, Square & PayPal

• With access limited to authorised personnel only

• For as long as reasonably necessary to fulfil our services and comply with legal obligations

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Cookies and Tracking

Our site uses cookies and similar technologies to:

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• Remember your cart or login preferences

• Track analytics to improve our site

• Deliver a smoother browsing experience

You can manage cookies in your browser settings.

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Your Rights

You have the right to:

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• Access the personal data we hold about you

• Correct any inaccurate or outdated information

• Withdraw your consent (where applicable)

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our handling

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To access, correct or delete your personal data, please email us at: info@sweetdistrict.com.au

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Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

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Contact Us

If you have questions about this Privacy Policy, contact us at:

Sweet District

Email: info@sweetdistrict.com.au